Return & Refund Policy
Last updated: 8 December 2025
1. Return on Delivery
If the product you receive is not as described or has a defect, you may return it immediately at the time of delivery. No questions asked.
2. Early Termination
You may terminate your rental early by informing us at least 7 days in advance. Refunds for unused rental periods will be processed within 7–10 business days.
3. Security Deposit Refund
Your refundable security deposit will be returned within 7 business days after the device is returned and inspected. Deductions may apply for damage.
4. Non-Refundable Items
Processing fees, delivery charges, and one-time setup fees are non-refundable once the rental has commenced.
5. Damaged Device Returns
If the device is returned with physical damage caused by the customer, the cost of repair will be deducted from the security deposit.
6. Cancellation Before Delivery
If you cancel your order before delivery, a full refund will be issued within 3–5 business days.
7. How to Initiate a Return
Contact our support team at support@rentorzo.com or call +91 93857 95958 to initiate a return or refund request.
